Warranty

EarthPro Attachments Pty Ltd
PO Box 5275

Alexandra Hills

QLD 4161

 

1300 123 776

Admin@Earthproattachments.com

Contact: Service Manager

 

Warranty Period:

Planetary Drive Gearbox  – 5 Years – void if used for anchoring purposes

Hydraulic Motors – 3 Years from date of Manufacture of Hydraulic Motor

Other Parts / Products – 1 Year excluding ground engaging parts. 

 

The customer is responsible for returning all items to Earthpro Attachments Pty Ltd, the customer is responsible for any associated transportation costs to have the warranted part/product returned. The product is to be returned to EarthPro Attachments or an Authorised Dealer for warranty inspection. Prior agreement must be made with Earthpro Attachments or the Authorised dealer, no parts should be delivered without this prior agreement in writing.

Earthpro will commence its warranty period from the date of sale, all products that have warranty period exceeding 1 year (12 months) require that they are registered to have the extended warranty validated. Proof of purchase may be requested.

If the customer identifies a warranty defect that would be considered under this warranty the customer is to immediately cease using the product and immediately contact EarthPro Attachments or the authorised dealer.

 EarthPro Attachments, at its discretion, on items still within warranty period, will repair or replace any parts free of charge determined as defective by EarthPro Attachments.

Any repairs will be undertaken by EarthPro Attachments or its nominated representative at a location deemed suitable and approved by EarthPro Attachments. Parts repaired and/or replaced by EarthPro Attachments or the approved authorised representative will be granted coverage by this warranty for the remainder of the original warranty period remaining as if such replacement/repaired parts were original parts.

During the examination of parts or products presented to Earthpro Attachments Pty Ltd for a warranty claim, any part/product that Earthpro Attachments deems as either, neglect, intentional abuse or miss-use, not operated in accordance with industry standard or in line with the operators manual, damaged either deliberate or accidental in nature, any part modified or adjusted in anyway, Earthpro Attachments will not consider these parts as defective and therefore will not cover these items either individually or as a whole under warranty. 

This warranty will become null and void if attempts are made to conduct field repairs or repairs at any workshop not authorised by Earthpro Attachments Pty Ltd.

EarthPro Attachments are not liable for any associated costs relating to a warranty failure, warranty will not exceed the purchase price of the original product and Earthpro Attachments are not liable for any costs associated with failure or incorrect use. .

This warranty is void if the products are not serviced in-line with the instructions in the Operators Manual. Regular and up to date oil changes on planetary drive gearboxes are essential for maximum service life and service intervals must be adhered to. Request may be made to show evidence of services conducted. 

This warranty is not transferable beyond the initial purchaser of the product.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

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